Return & Exchange Policy

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at civvypk@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return policy question at civvypk@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCHANGE POLICY

At Civvy, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!
Domestic Orders:
• Valid Days of Exchange: Any article purchased online can be exchanged online within 30 days, once the article has been delivered, given that the customer has proof of purchase.
• Proof of Purchase: This includes either a receipt or the online order confirmation email.
• Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect Similarly, with articles that are delivered in boxes such as the Unstitched Women’s collection garment bags must be returned with their original packaging.
• Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them, our customer care team will revert back with all the instructions to initiate the exchange.



Items not Allowed for Exchange:
Articles purchased on discount or on sale are not qualified for exchange. For further assistance, you can contact our customer service department by emailing us at civvypk@gmail.com or you can call us at +923468212882. Provide all the required information to our representative and if all the conditions of the exchange are met, we will initiate the exchange.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank to process the refund.

Cash On Delivery (Local Orders Only)

• COD is available for nationwide orders.
• You will have to pay the required amount in cash at the time of the delivery to the courier, and will be provided with a receipt along with your purchase.
• Please cross verify your order number received with your order confirmation email against the receipt.
• Please keep the exact amount of change when you request cash on delivery